U-Packed

Prohibited Items

What must never be sent or carried through U-Packed.

Draft for lawyer review. Version 0.1, 2026-11-10.

You must not send, and a Carrier must not carry, anything on this list. Senders confirm this list at every booking, and a Carrier may inspect the package in person and refuse it. The categories below are the same ones Senders confirm when they book.

Never Allowed

  1. Weapons and ammunition, including replicas, knives and tasers, parts of weapons and anything that looks like a weapon.
  2. Explosives, flammables and pressurised containers: fireworks, fuel, lighters, matches in bulk, aerosols, gas cartridges.
  3. Drugs and medication: illegal drugs and controlled substances in any form, and prescription medicine that is not the Sender's own or that is subject to controls. Medicines in general need lawful documentation, so do not send them.
  4. Hazardous materials: chemicals, toxic, corrosive, radioactive or infectious materials, loose lithium batteries and damaged batteries, mercury, asbestos. Items packed with lithium batteries (phones, laptops, power banks) are only allowed if the airline's rules allow them in that bag.
  5. Counterfeit and pirated goods: fake brand products, unlicensed copies, anything that infringes intellectual property.
  6. Cash, valuables and financial items: cash, cheques, bonds, gold and silver, jewellery, precious stones and other items of high value. The maximum declared value of a package is shown in the app (currently EUR 500). Carrying cash of EUR 10,000 or more across the EU border must be declared to customs, and the Platform must not be used for it.
  7. Live animals and plants, and protected species or products made from them.
  8. Perishable food and anything that needs cooling, and food that cannot be imported at the destination.
  9. Illegal goods: anything the law of the departure country, the destination, or any country the Carrier travels through forbids, including stolen goods, pornography involving minors, extremist propaganda, and goods under sanctions or export controls.

Also not allowed

  • Items the airline, airport security or the border authority prohibits on that route. Dangerous goods are listed by the International Air Transport Association and the airline.
  • Items in a sealed package that the Carrier is not allowed to open and check. A Sender must allow the Carrier to inspect the contents, and a Carrier may refuse a package at any time before handover.
  • Items with a declared value above the maximum, or whose contents are declared falsely.
  • Items for a recipient or in a country where import is restricted, for example because of customs limits, licences, quotas or bans. Check the rules of the destination country before you send.

Customs and responsibility

The Sender must declare the real content and value and is responsible for the correctness of the declaration. The Carrier must follow customs rules and cannot be forced to carry anything that makes them uncomfortable. Both must keep the package closed and in sight between handover and delivery. U-Packed does not check the contents and does not carry the package.

If you are unsure

Do not send it. A Carrier who finds a prohibited item during or after handover should stop, open a dispute in the app and contact the authorities if the law requires. You can report any booking or message from within the app, and our team reviews reports.